Refund Policy

1. Digital Service Nature

Wed.ing provides digital services such as wedding photo delivery, sharing, and platform tools. Because the service is digital and delivered instantly, refunds are limited.

2. Subscription / Plan Payments

• Payments are charged based on the selected plan shown on the Pricing page.
• Once a plan is activated, it is considered "used" because access is granted immediately.
• Generally, we do not offer refunds for subscription payments after activation.

3. Refund Eligibility

Refunds may be considered only in these cases:

• Duplicate payment made by mistake
• Payment completed but service not activated due to technical issue
• Unauthorized payment (subject to verification)

4. Non-Refundable Cases

No refunds will be provided for:

• Change of mind after purchase
• Lack of usage of the service
• Account misuse or violation of Terms of Service
• Issues caused by user device/internet problems
• Partial usage or expired service duration

5. Refund Request Timeline

Refund requests must be made within 7 days from the payment date. Requests after this period may not be accepted.

6. Refund Processing Time

If your refund is approved:

• Refund processing may take 5–10 business days depending on the payment method.
• Refunds will be made to the original payment method only.

7. How to Request a Refund

To request a refund, email us with:

• Registered email / phone number
• Payment reference ID / transaction ID
• Reason for refund request

Email: contact@wed.ing

8. Contact Information